Returns and Refunds

Returns and Refunds

As the user of the license, it is imperative to ensure compatibility of the software to your computer system before purchasing, and hence we do not accept returns in such a case. Always refer to the product description for its system compatibility and other installation requirements or if required, please contact us anytime for assistance.

Refunds are issued for the following reasons

Non-delivery
In rare cases, mailing issues from your e-mail provider or your mail server might not enable you to receive a delivery e-mail from us or the mail ends up in a spam or junk folder. In this case, we recommend checking these folders or contacting us for assistance i.e. to resend mail or send to an alternate email address. Claims for non-delivery must be submitted to our customer service department in writing within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded. If you do not properly contact us during this period, you agree that your silence is indicative of a successful download of the product with no further right of return for a ‘non-receipt’ reason.

Major defects
Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues, if we fail to correct it within 48 hours from the date of the initial complaint or any other notification provided by the customer, a refund will be issued to the customer in full, or at customer’s choice or replacement of the product of the same or around the same value can be offered.

Product not as described
Such an issue should be reported to our technical support team within 30 days from the date of the purchase. Clear evidence must be provided in writing that the purchased product is not as it is described on the website.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Please do not hesitate to contact us for any potential queries.

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